1. Who we are
This Privacy Policy explains how Carpet Fresh Now (“Carpet Fresh Now”, “we”, “us” or “our”), a carpet, rug and upholstery cleaning service based in Mirpur, Dhaka, Bangladesh, handles personal information. It applies to our website at carpetfreshnow.com, our phone and WhatsApp booking lines, email communication and the services we deliver at your home, office or our rug workshop.
We are committed to handling your information lawfully, fairly and transparently, in line with the laws of the People's Republic of Bangladesh that apply to us. By using our website or booking our services, you acknowledge that you have read this policy.
2. Information we collect
Information you give us
- Your name, mobile number, email address and service address when you request a quote or booking
- Details about the items to be cleaned, including room sizes, fabric types, stains, pets and floor or lift access
- Photographs or videos you send us of carpets, rugs or furniture
- Payment references such as bKash or Nagad transaction IDs (we do not collect or store PINs or card numbers)
- Company name, billing address and procurement details for commercial clients
- Messages, feedback and complaints you send us
Information we collect during a service
- Condition photographs of items before and after cleaning, used as a record of the work performed
- Notes on existing damage, stains and recommendations
- Arrival and completion times of our crew
Information collected automatically
When you visit our website we may collect technical information such as your IP address, browser type, device type, pages viewed and referring website, through server logs and cookies. Please see our Cookie Policy for details.
3. How we use your information
- To respond to enquiries, provide estimates and schedule visits
- To plan routes and send crew arrival updates by phone, SMS or WhatsApp
- To carry out cleaning services and keep an accurate record of item condition
- To process payments, issue receipts and invoices, and keep accounting records
- To handle re-clean requests, refunds, complaints and disputes
- To send service reminders (for example, a yearly clean reminder) where you have not opted out
- To improve our website, services, staff training and customer experience
- To comply with legal, tax and regulatory obligations
We will not use your information for purposes that are incompatible with those listed above without telling you first.
4. Legal basis for processing
We process personal information because it is necessary to provide the services you request and to perform our agreement with you; because we have a legitimate interest in running and improving our business safely and efficiently; because you have given consent (for example, to receive promotional messages); or because we are required to by law.
5. Photographs of your property
Condition photographs protect both you and us. They show the state of an item before we clean it and the result afterwards. We take photographs of the items being cleaned only, and our staff are trained to avoid capturing people, family photographs, documents or valuables.
We will never publish photographs of your home or items on our website or social media without your separate, explicit permission. If permission is given, we remove any details that could identify your address.
6. Sharing your information
We do not sell or rent personal information. We share it only where necessary:
- With our crew members and rug-room staff who need it to deliver your service
- With payment providers such as bKash, Nagad or your bank to confirm transactions
- With trusted repair partners (for example, rug-fringe repair) only when you have agreed to a repair
- With IT, hosting, email and messaging providers who help us run our business
- With government authorities, courts or law enforcement where required by law
Anyone we share information with is expected to keep it confidential and use it only for the purpose we specify.
7. How long we keep information
We keep booking and service records for up to three years after your last service so that we can handle follow-up questions, re-clean requests and repeat bookings. Accounting and invoice records may be kept longer where required by tax law. Condition photographs are deleted after 12 months unless a dispute is ongoing. Enquiries that do not lead to a booking are deleted after 6 months.
8. How we protect information
We use reasonable technical and organisational measures to protect personal information, including password-protected devices, restricted access to booking records, secure website hosting and staff confidentiality commitments. No method of transmission over the internet or electronic storage is completely secure, but we work to protect your information and review our practices regularly.
9. Your choices and rights
- Ask what personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete information we no longer need, subject to legal obligations
- Withdraw consent to marketing messages at any time by replying STOP or contacting us
- Object to certain uses of your information
- Raise a concern with us and, where applicable, with a relevant authority in Bangladesh
We will respond to requests within 30 days. We may need to verify your identity before acting on a request.
10. Children's privacy
Our website and services are intended for adults who can enter into service agreements. We do not knowingly collect personal information from children. Bookings must be made by an adult who is responsible for the property.
11. Third-party links
Our website may link to third-party websites such as Google Maps, WhatsApp or social media platforms. We are not responsible for the privacy practices of those services, and we encourage you to read their privacy policies.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “last updated” date. This version was last updated on 1 August 2026. Significant changes will be highlighted on our website.